Password Reset For All Swann Devices, Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.

Swann has always been a leader. From humble beginnings in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer.

Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.

Swann Security Recorders (DVRs, NVRs, and NVWs) Password Reset via VMS for Windows

This guide is intended for customers to reset their Swann recorder when they have forgotten their password using the Swann Security VMS PC software.

Acquiring the reset code via Swann Security VMS software

The reset code on new recorders is acquired primarily by using the relevant client software on a computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

 

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

 

Excerpt from the Hardware Quick Set Up Guide

 

NOTE: NVW units doesn’t need to be hardwired to obtain the MAC Address

 

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer connected to the same router.

Installing the software

Download the software

Download the Swann Security VMS software on your Windows computer and install it.

If this prompt appears, click More Info then Run Anyway then continue with the installation.

Once installed, open the Swann Security program and follow the steps below:

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

 

The reset code needs to be entered after clicking Forgot Password. Enter it in the Recovery field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

Click Unlock once done. A message will appear on-screen stating that your password has been reset. Click OK to continue.

 

Once this window appears, enter your preferred password (minimum of 6 characters).

You must enter an email address below so the next time you need to reset your password, the MAC address will be sent to your email; otherwise, you can write down your MAC address somewhere safe.

Click FINISH once done.

 

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

Password Reset for Swann Security Account

Forgot your Swann Security app password? Don’t worry, it happens to the best of us. Resetting it is simpler than you might think. In this guide, we’ll show you the quick steps to get you back into your account in no time. Let’s dive in!

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	Open Swann Security, then tap Forgot Password? above the Sign In button.
	Enter your registered email address, then tap Reset Password. . Check for an email with the sender useradmin@swannsecurity.com OR subject Swann Security Forgotten Password

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Click the ‘here’ link to set a new password.

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It will open another tab on your browser to set your new password on both New password and Re-enter new password fields.

Select Submit once done.

Password Reset using Swann Security VMX software for Windows

NOTE: This guide is for the following recorders : DVRx-4680X, 4680XN, 5680X, 5680XN

NOTE: If you are trying to reset the password for your Swann Security account, please proceed to this article instead: Password Reset for Swann Security Account

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the password via Swann Security app

*If your recorder hasn’t been paired yet, proceed HERE.

If your OS V8 recorder is still linked to your account via Swann Security app, you can recover the password under recorder’s settings.

Simply go to Device Settings > choose your recorder. From here, you will then see the User name and Password. Tap the password to unhide it.

iOS	Android

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Acquiring the reset code via Swann Security VMX software

The reset code on new recorders is acquired primarily by using the relevant client software on a computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

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The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

The simplest way is to scan the QR code on top and get the MAC address starting with BC51FE. Some phones have a built-in QR code scanner in their camera app but if none, you may need to download a 3rd party app like Google Lens in this example.

Once you have it, you can skip the rest of the step below and proceed HERE; otherwise, continue below.

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Excerpt from the Hardware Quick Set Up Guide

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To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer connected to the same router.

Installing the software

Download the software

Download Swann Security VMX software on your Windows computer and install it.

Once installed, open the Swann Security VMX program and follow the steps below:

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

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The reset code needs to be entered after clicking Forgot Password. Enter it in the Recovery field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

Click Unlock once done. A message will appear on-screen stating that your password has been reset. Click OK to continue.

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Once this window appears, enter your preferred password (minimum of 6 characters).

You must enter an email address below so the next time you need to reset your password, the MAC address will be sent to your email; otherwise, you can write down your MAC address somewhere safe.

Click FINISH once done.

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Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

How to reset the password of a Swann Security DVR or NVR using the Homesafe Config Tool

NOTE: This guide is for the following recorders : DVR – 4480G, 4480RN, 4480V, 4580G, 4580RN, 4580V, 4680, 4680RN, 4680A, 4685, 4685RN, 4780V, 4980, 5580, 5580A, 5580G, 5580G2, 5580RN, 5580RU, 5680, 5680A, 5680RN, NVR – 8580, 8580RN, 8780, 8780RN, NVW-650, NVW-800

This guide is intended for customers to reset the password of their Swann Security DVR or NVR when they have forgotten their password.

If you already have the Swann Security (Windows)PC software installed, go to this article HERE.

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Start by downloading the Homesafe Config Tool software (Windows only) from the link below.

HomeSafe Config Tool (Windows)

Locate the HomeSafe Config Tool installer file in the computer and run it by double-clicking it. In some instances, you may have to run the program as an administrator. Right-click on the HomeSafe Config Tool installer file and select Run as administrator.

Follow the prompts to install the HomeSafe Config Tool until you hit Finish.

Next, locate the HomeSafe Config Tool icon on the desktop. Open or right-click on the icon and select Run as administrator.

Hit the Search button on the top left side and the tool will search your Swann system over the local network. Once found, note down the MAC address of the system. In this example, the MAC address of this system is BC-51-FE-AA-4C-24.

Next, go to your Swann DVR and open the login screen. Then, click the Forgot Password button.

Type the MAC address of your Swann system in the Recovery code field. In this example, type BC:51:FE:AA:4C:24 with the colon symbol. Hit the Enter button, then the Unlock button.

You have now successfully reset the password of your Swann Security DVR/NVR system. Hit the OK button to create a new password.

DYK: Recover CCTV (DVR, NVR, or NVW) Admin / System Password via Swann Security App

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. . . Swann CCTV (DVR, NVR, or NVW) system users can now recover their console password directly from the Swann Security app?

You can now easily reveal your CCTV password in the Swann Security App. Just navigate to the Device menu, select the DVR, NVR or Wi-Fi NVR device, then press the six periods (iOS) or eye symbol (Android) symbol next to “Password” to reveal your password. Before revealing the CCTV password, your phone or tablet will ask for a security authentication, which could include the device PIN, biometric login or Face ID, depending on model.

Important fact: Between 10% and 30% of calls to our Swann’s Tech Support team are requests to reset user’s CCTV system password because customers forgot it!

HomeSafe View Password Reset

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or Mac computers. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

 

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

 

Excerpt from the Hardware Quick Set Up Guide

 

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

If you are using a Windows computer and haven’t installed HomeSafe View yet, follow this article instead:
Swann Security Password Reset (Windows)

Otherwise, if you are using a Mac computer, install the software linked below:

Once you have HomeSafe View software open, proceed below

Using the software

The first time you run HomeSafe View, you will see this screen.

Click on Next. A new window will show up. Click on Add online device located at the upper left.

 

Once your DVR shows on the list, click it once to see the MAC Address at the right side.

Copy down any MAC address starting with the characters ’00-23-63′ or ‘BC-51-FE’ first, then any others. Replace the dashes (-) with colons (:).

 

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

HomeSafe Config Tool Password Reset (Windows)

For Recorder Models: DVRx-1590, 1600, 4480, 4480G, 4480V, 4575, 4580G, 4580V, 4680, 4680A, 4685, 4780, 4780V, 4980, 4980V, 5580, 5580G, 5680, 5680RN or NVR-7450, 8580, 8780

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Before you start, please ensure that the following criteria are met:

Once you have everything in place, please follow the instructions below.

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Getting the reset code

Resetting the password

SADP Tool Password Reset (Windows | Generated code)

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the reset code

The reset code on older recorders is acquired by using the device’s serial number and current date and time. This require a level of networking knowledge over what we expect customers need to operate their system.

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The reset code itself is a unique 10 character string.

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Excerpt from the Hardware Quick Set Up Guide

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To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

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Installing the software

Download the software

If you already have the software installed, click HERE.

The first step is to download the necessary software to your PC. A link to the software is below.

SADP Tool

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Installation procedure

After you have acquired the software, proceed to install it. The software has a generic installation procedure that most computer users should be familiar with.

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Immediately upon running the software, you may receive this prompt. This is a Windows security prompt, to make sure that malicious software cannot be installed without your knowledge. Click Yes to continue.

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The installer opens to this window. Click Next.

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Choose language and hit Next.

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The default location is displayed here. You may choose a custom location if you wish.

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Click Next.

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Click Install to commence the installation. A progress bar will appear.

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Once the installation is successful, you will be asked to create a Desktop Shortcut. Click Next.

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Leave the checkbox ticked to immediately run the software after installation. Click Finish.

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Using the software

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The first time you run SADP, you may receive this prompt. As the SADP software requires network access, Windows Firewall will detect that activity and request your permission for the software to access the network. Do not adjust the check boxes. Click Allow Access to continue.

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The software opens to the main page with various information displayed. You should see at least one entry here if your recorder is correctly connected to the network.

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Select your recorder the copy the Device Serial No. and proceed to Hikvision Password Generator.

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Enter the device’s serial number and the current date on the NVR’s live feed (this is important, the entered date must be correct)

NOTE: Some Hikvision devices (perhaps only NVRs) show their model number appended to the beginning of their serial numbers. You may need to remove this from the serial number that you enter into the tool. For example, if the serial number shows as DS-7208HVI-ST0123456789AAWR987654321WCVU and the device’s model number is DS-7208HVI-ST, then the true serial number is 0123456789AAWR987654321WCVU which the one that you need to use on the password generator.

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Use the Forgot Password (bottom right) option on the SADP Tool to reset Code:

Once you get the generated code from the tool above you must enter it on the SADP software and reset the password. After the reset is done the password will be 12345

SwannView Plus Password Reset

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Connect the DVR/NVR to a router or modem

Installing SwannView Plus or iVMS to your computer

Getting the MAC Address

Resetting the password

DVRx-1500/1525/1550/1575/4350/4500/8050/8075 Password Reset via generate code

This guide is intended for customers to reset their Swann recorder when they have forgotten their password. This guide is for the model series 4350, 4500, 8050 & 8075 which could be not yet up to date. If this method didn’t work for you, try checking the article below:

SADP Tool Password Reset (Windows)

Acquiring the reset code

The reset code on older recorders is acquired primarily by using the relevant client software on a Windows PC.

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The reset code itself can be acquired from our Technical Support. Further information will be indicated on the succeeding steps.

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Excerpt from the Hardware Quick Set Up GuideTo generate your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

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Please check this article and follow the instruction carefully:

Installing SADP Tool

Using the software

The software opens to the main page with various information displayed. You should see at least one entry here if your recorder is correctly connected to the network. Select your recorder by clicking the checkbox at the left to fill the information needed at the right.

Copy the Device Serial No. and go to this link containing further steps on how to generate the reset code: SADP Tool Password Reset (Windows | Generated code)

Once you have generated a reset code, continue below:

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Entering the reset code

Once we get the details. We will email you back with 3 different codes (case sensitive). Each code was created depending on the current date of your DVR live view. (The date showing on the live view on the monitor).

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Once you receive the 3 codes. Please click on Forgot Password located at the lower right.

A window will pop up called Restore Default Password.

Type a generated code on the Security Code text box. Please keep in mind that it is case sensitive.

If the window you see doesn’t look similar to this, then you can skip the rest of the steps and start following the article below instead:

SADP Tool Password Reset (Windows)

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Once you are done, click on Confirm and it will restore the password to it’s default.

SwannView Link Password Reset

NOTE: This guide is for the following recorders : NVW-1080H, NVW-480, NVW-490, DVR-1000 (16channel),1250, 1260, 1425, 1450, 1580, 2555, 2900, 3000, 3200, 3250, 3260, 3425, 3450, 4000, 4100, 4150, 4200, 4400, 4550, 4600, 4750, 5000, HDR6-8000, HDR6-8100, HDR4-8200, NVR-7072, 7082, 7085, 7285, 7300, 7400

This guide is intended for customers to reset their Swann DVR or NVR system when they have forgotten their password.

Acquiring the reset code “MAC Address”

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or MAC computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12-character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

Using the software

The first time you run SwannView Link, you will see this screen.

The software opens to the main page with various information displayed. Click on Add Device. You should see this below:

For Windows

For Mac

Copy down any MAC address starting with the characters ‘EC71DB’ first, then any others. Ignore the colons as they are not necessary.

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the System Login, click Forgot Password.

Using the Code on the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE without the colons (e.g EC71DB5C4AF5).

If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting. Notes:

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.